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If your billing address or credit card information has changed, you will need to cancel your current subscription and purchase a new license using your new details.
To cancel your current license, go to PlaySega.comand log in to your account. Select "Your Playsega.com Account", then choose "Purchases". Next, select the purchase that set up your current subscription. You will now see the purchase details. At the bottom, you will see your current subscription details. If your subscription is Active, you will be able to CANCEL it by pressing the 'CANCEL SUBSCRIPTION' button. The subscription will cancel on the day that the next payment would have been taken. When your old subscription has a status of CANCELLED, you are able to purchase a new license - remember to update your billing address.
Note: Canceling your subscription will not affect your character data. All characters are tied to the Game ID and not the subscription.
Go to the
PlaySega.com and log in to your account. Select “Your Playsega.com Account” and then choose “Purchases.” Here you can view a list of your purchases, and select the subscription you wish to cancel. At the bottom of the page, select “Cancel Subscription,” and confirm your choice on the next page.
IMPORTANT: you must cancel your account at least seven days prior to the end of your billing cycle to avoid being charged for the next month. Monthly fees are not pro-rated in any way. If you are not sure of your billing date, go back to the “Purchases”page , select “Details”, then select “Subscription Details” at the bottom of the page.
Additionally, there is a message at the bottom of the billing home page that informs you of the date of your next charge.
Simply go to the
PlaySega.com and select "Forgot Your Password" from the login page. Follow the steps and your current username and password will be e-mailed to you.
